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Satisfaction Guarantee

Bio-Rep Satisfaction Guarantee 

Your satisfaction is of utmost important to us; that’s why we have a Bio-Rep® Satisfaction Guarantee. If, for any reason, you are not fully satisfied with your online order you may return the unused portion for a full refund (less shipping and handling). A credit will be issued to your original form of payment after the product has been received and processed.**

All returns must be made within 30 days of you receiving the product.

To process a return, you must first recieve a return authorization number. Products shipped to our facilities without return authorization will not be refunded. Please send an email with your name, order number, and reason for return to connect@biorepnetwork.com or contact a representative in our sales department at 1 (855) 5-BIO-REP to be issued a return authorization number.

Products should be sent our facility at the following address: 

Bio-Rep Network, Inc. Returns

23659 Via del Rio

Yorba Linda, CA 92887

**The Bio-Rep® Satisfaction Guarantee is only applicable to online orders directly placed through the following company-owned websites: www.boneocanine.com, shop.bio-rep.com, boneo.bio-rep.com. It is not valid on orders placed through our retail or ecommerce partners. If you purchased BONEO Canine® through one of our retail or e-commerce partners, please contact them directly for their return policies.