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Satisfaction Guarantee

Bio-Rep Satisfaction Guarantee 

Your satisfaction is of utmost important to us; that’s why we have a Bio-Rep® Satisfaction Guarantee. If, for any reason, you are not fully satisfied with your online order you may return the unused portion for a full refund (less shipping and handling). A credit will be issued to your original form of payment after the product has been received and processed.**

All returns must be made within 30 days of you receiving the product.

To process a return, you must first recieve a return authorization number. Products shipped to our facilities without return authorization will not be refunded. Please send an email with your name, order number, and reason for return to or contact a representative in our sales department at 1 (855) 5-BIO-REP to be issued a return authorization number.

Products should be sent our facility at the following address: 

Bio-Rep Network, Inc. Returns

23659 Via del Rio

Yorba Linda, CA 92887

**The Bio-Rep® Satisfaction Guarantee is only applicable to online orders directly placed through the following company-owned websites:,, It is not valid on orders placed through our retail or ecommerce partners. If you purchased BONEO Canine® through one of our retail or e-commerce partners, please contact them directly for their return policies.