Your satisfaction is of utmost important to us; that’s why we have a Bio-Rep® Satisfaction Guarantee. If, for any reason, you are not fully satisfied with your online order you may return the unused portion for a full refund (less shipping and handling). A credit will be issued to your original form of payment after the product has been received and processed.**
All returns must be made within 30 days of you receiving the product.
To process a return, you must first recieve a return authorization number. Products shipped to our facilities without return authorization will not be refunded. Please send an email with your name, order number, and reason for return to firstname.lastname@example.org or contact a representative in our sales department at 1 (855) 5-BIO-REP to be issued a return authorization number.
Products should be sent our facility at the following address:
Bio-Rep Network, Inc. Returns
23659 Via del Rio
Yorba Linda, CA 92887
**The Bio-Rep® Satisfaction Guarantee is only applicable to online orders directly placed through the following company-owned websites: www.boneocanine.com, shop.bio-rep.com, boneo.bio-rep.com. It is not valid on orders placed through our retail or ecommerce partners. If you purchased BONEO Canine® through one of our retail or e-commerce partners, please contact them directly for their return policies.