Customer Care

Bookmark and Share

Boneo FAQ's

[+] What dogs can benefit from a product like Boneo Canine®?

BONEO Canine® is safe and effective for dogs of all ages, sizes and breeds. This bone and joint health supplement is great for puppies who need some extra support during their awkward growing phases (particularly large breeds), small or teacup-size dogs who can benefit from strengthening their fragile bones and joints, agility or working dogs who experience aches and pains from over-exertion, and senior dogs who need extra bone and joint support for a good quality of life. It is also a great option to help support dogs after an orthopedic procedure or broken-bone/fracture (under the recommendation and supervision of a licensed veterinarian). 

[+] What makes Boneo Canine® different from other dog supplements on the market?

A vast majority of traditional health supplements for dogs are based on glucosamine, chondroitin, and/or MSM. While these ingredients do provide some benefits, these benefits are limited to joint health (primarily lubrication and mobility). Boneo Canine® is different, this all natural glucosamine alternative supplement is actually a lactoferrin-based formulation that is backed by six US patents. Unlike the joint only supplements out there, this powerful formula actually provides support to BOTH the joints AND the bones. In other words, a unique ALL IN ONE product that targets the health of your dog's ENTIRE skeletal system!

These multi-functional benefits are possible because of Neo-PORTIN® technology, a patented protein-based complex that promotes bone remodeling and turnover, as well as collagen synthesis and joint comfort. Neo-PORTIN® Complex has also been shown to enhance the absorption of nutrients, particularly metal-based minerals, so it can help with addressing safety and toxicity concerns that many dog-owners are concerned about with traditional supplements. You will not find Neo-PORTIN® Complex in any other dog bone and joint health supplement on the market. 

[+] Does Boneo Canine® contain glucosamine?

No, Boneo Canine® does not contain glucosamine, chondroitin or MSM. As a result, you can use it as a glucosamine-alternative (if you dog has sensitivities to glucosamine or does not respond well to it). It can also safely be used in conjunction with a glucosamine, chondroitin or MSM supplement. 

[+] Where is Boneo Canine® manufactured?

Our line of products is manufactured (tableted, bottled, labelled and stored) entirely in the United States at FDA-inspected manufacturing and packing facilities. We do, however, source our ingredients from premium suppliers around the world.

Quality and efficacy is of utmost importance to us. The decision to use a supplier is dependent on which supplier is known in the industry to offer the best quality product. For example, the ribonuclease-enriched lactoferrin (a lactose-free milk protein) we use in our patented Neo-Portin Complex is sourced from a leading organic dairy co-op in New Zealand. The reason we chose New Zealand as the source for this ingredient is because it is the only country in the world where the government heavily regulates the output of dairy farms and will certify that dairy products are free of contamination or disease. Regardless of the source or reputation of a supplier, we also take the additional step of subjecting each and every one of our ingredients to independent third-party testing (for quality and purity) at a US-based certified laboratory prior to using it in our formulation.

[+] If I give my dog Boneo Canine®, do I still need to give a glucosamine, chondroitin or other supplement?

While no interaction or safety issues are raised by adding BONEO Canine to your dog's existing joint regimen, BONEO Canine® is designed as an ALL-IN-ONE supplement that supports BOTH the joints (collagen synthesis, lubrication, mobility, and comfort) as well as the bones (turnover, tissue formation, etc). It also has a variety of nutrients, like vitamin D3, bone minerals, like calcium, and antioxidants, like selenium for multi-functional support for all aspects of your dog's bone and joint health. Thus, it is not necessary to take any additional joint supplement above and beyond BONEO Canine. In fact, BONEO Canine® is often recommended as an all-in-one product that can be taken safely by dogs that have glucosamine sensitivities.

If you still have questions, you should always follow the recommendations of your veterinarian.

[+] Can't I just give my dog a calcium supplement for dogs?

Boneo Canine is a better alternative to a standard calcium/phosphorus supplement for  dogs beccause it provides comprehensive support to all aspects of your dog's skeletal system- from the bones to the joints. Calcium is an important nutrient and needed to ensure good health, facilitate proper bone development, and prevent health complications in dogs. Calcium is usually found in canned and bagged dog food, but when dogs require extra support for their bones, or when they develop any type of bone density problem or calcium deficiency, additional calcium is often recommended as a supplement. In the case where a supplement is used, balance is extremely important. Excessive or inadequate amounts of calcium and phosphorous can cause health problems in dogs.

While standard calcium/phosporus supplements for dogs may provide benefit to a dog's bone health, they also have certain limitations. These products do not address joint health and often contain upwards of 600 mg of calcium in each daily serving. Boneo Canine, on the other hand, offers complete support for the entire skeletal system (bones AND joints), contains only 100 mg of calcium (which is more easily absorbed because of Neo-Portin Complex), contains adequate amounts of other important bone minerals, and has exclusive RNase-Enriched Lactoferrin technology which promotes bone turnover, leaving your dog with a healthy skeletal system from the inside out.

[+] How long will it take to see results?

While individual results vary, you should see positive results from Boneo Canine within 30 days. Also, if for any reason you are not satisfied with your purchase, this product is backed by the Bio-Rep Satisfaction Guarantee!

[+] What exactly is Neo-Portin® Complex?

Neo-Portin® Complex is a proprietary blend of Ribonuclease-Enriched Lactoferrin (R-ELF), CoEnzyme Q-10, and β-Glucan. Clinical data has shown that the all natural ingredients in Neo-PORTIN® Complex help promote new bone turnover, help control the inflammatory response, support collagen synthesis, and increase absorption of bone-specific nutrients (bioavailability).Neo-Portin® Complex is a one of a kind blend that can safely and naturally support both the bones and joints - a key feature that you will not find in any other supplement. This technology is so innovative that it has earned the protection of six US patents.

[+] I've never heard of Lactoferrin before. What is it?

Lactoferrin is an all-natural glycoprotein that is found in breast milk, tears and other body fluids of mammals. Best known as an iron-binding protein, lactoferrin is a multi-functional protein that has been extensively studied for its immune-friendly properties, as well as its role in regulating the gastrointestinal system and promoting skeletal health. Lactoferrin is currently used as a food additive in a number of products including infant formula, human bone health supplements, digestive health supplements, and products intended for sports nutrition.

[+] Is Lactoferrin safe for my dog?

Milk-Derived Lactoferrin has been recognized as GRAS (Generally Recognized as Safe) by the U.S. Food and Drug Administration [21 CFR.170.36(f)]. It is an all-natural protein that already exists in the bodies of most mammals, including dogs. At Bio-Rep®, we’ve taken further steps to ensure your dog’s health and safety. We source our lactoferrin only from disease-free cow’s milk in New Zealand and ensure that it has undergone a strict purification process. Furthermore, you can rest assured that our lactoferrin is completely lactose-free and safe for dogs with dairy sensitivities. 

[+] Why is Boneo Canine® Clinical Formula available only through veterinarians?

BONEO Canine® Clinical Formula was designed specifically to address the complex demands of veterinarians and veterinary orthopedic surgeons. As a result, this product is scientifically formulated with a maximum strength dose of our exclusive Neo-PORTIN® Complex and is designed for dogs in need of extra bone and joint support. Please consult with your veterinarian about whether your dog may benefit from this product.

For consumers interested in a readily available formula, we also offer BONEO Canine®Maintenance Formula directly to consumers through our online e-store and select retailers. Our Maintenance Formula contains all the multi-functional benefits of BONEO Canine® Clinical Formula but comes with a regular strength dose of Neo-PORTIN® Complex. You can learn more about BONEO Canine® Maintenance Formula by clicking here.

[+] I'm a consumer. Why can't I have access to the Veterinarian Portal?

Veterinarians often have questions about efficacy, dosage and indications that they are qualified to assess because of their medical expertise. While we appreciate all interest in our product and clinical research, we ask participating veterinarians not to disseminate this information to the public so that consumers who have dogs with serious bone and joint problems do not attempt to self-diagnose but rather seek the attention of a veterinarian who can better assess the dog's condition and individual needs. 

Our consumer microsite ( contains a host of information about the products, informative blog posts, general information on bone and joint health so that you can make an informed decision about whether this product is right for your dog.

[+] What if my veterinarian hasn't heard of the Boneo Canine® line?

BONEO Canine® is a new product and an increasing number of veterinarians are becoming aware of this novel all-in-one glucosamine-free supplement for dogs. If your veterinarian has not heard of BONEO Canine®, feel free to refer them to our website. After signing up through our veterinarian portal, they will have access to the materials they need to make an informed decision on whether this product will be useful for their canine patients.

[+] I hear a lot about cheap fillers in products. Is this a concern with Boneo Canine®?

Absolutely not. The BONEO Canine® line is manufactured entirely in the United States to the highest quality specifications. We use only FDA-inspected manufacturing facilities that are strictly compliant with current Good Manufacturing Practices (cGMP’s).We also make sure that all our ingredients are sourced from premium suppliers and have them tested at third party labs for purity.

You can also rest assured that the active ingredients in our formula are within the Recommended Daily Allowance (RDA) and safe upper limits recommended by the National Research Council and the American Association of Feed Control Officials.

[+] Is this product safe for pregnant dogs?

While we’ve taken every reasonable precaution to ensure that BONEO Canine® is a safe and premium quality product, safe use in pregnant animals has not been tested nor proven with this product. While we have not ever received any reports of adverse events associated with this product, we always recommend that you please follow your veterinarian’s advice on whether this product is right for your pregnant dog.

[+] Can I give Boneo Canine® to my other animals?

The BONEO Canine® line has been designed specially for dogs (particularly with dosages of nutrients) and is recommended for use in dogs only. Bio-Rep® is currently in the process of creating separate formulations for use in cats and horses, respectively. We anticipate launching BONEO Feline™ and BONEO Equine™ sometime in 2016.

[+] My dog is finicky about taking supplements. How will I get him to take Boneo Canine®?

At Bio-Rep®, we understand that dogs care about flavor so we've addressed this problem. Your dog will think BONEO Canine® is treat! Each chewable tablet contains all natural liver powder, sunflower lecithin, and natural sausage flavoring designed for increased palatability in dogs. If your dog does happen to be one of the picky few who won't gobble it up, it is also a chewable tablet that is easily broken up to be mixed into your dog's regular food and can be hidden in a pill pocket or piece of meat. 

For some creative ideas on how to get your dog to take any pill or tablet, check out our blog post by clicking here!

[+] Do you offer samples of your product?

We do offer samples from time to time. To request a sample, please email with your shipping address or give us a call us at (855) 524-6737.

[+] How do I know if this product is right for my dog?

BONEO Canine® is safe and effective for dogs of all ages, sizes and breeds. This product is great for puppies who could use some extra support during their awkward growing phases (particularly large breeds), small or teacup-size dogs who can benefit from strengthening their fragile bones and joints, agility or working dogs who experience aches and pains from over-exertion, and senior dogs who need extra bone and joint support to support a good quality of life. It is also a great option to help support dogs after an orthopedic procedure or broken-bone/fracture (under the recommendation and supervision of a licensed veterinarian). For questions about your dog's specific needs, however, you should always consult your veterinarian. Your veterinarian has the best understanding of your dog’s health, nutrition, and supplement needs.

[+] What payment forms do you accept?

We accept the following methods of payment, Visa, Mastercard & American Express. Items are charged to your credit card when they ordered. Your purchase will show up on your statement as "Bio-Rep Network".

[+] How do I know ordering from your E-Store is safe?

The Bio-Rep E-Store has dual layers of protection. First, it is protected with SSL (secure socket layer) encryption. Second, we use a secure payment processing portal, Authorize.Net, which safely encrypts your financial information. 

[+] Does Bio-Rep® have a return policy?

Of course. Your satisfaction is important to us; that’s why we have a BIO-REP® Satisfaction Guarantee. If, for any reason, you are not fully satisfied with your online order you may return the unused portion for a full refund (less shipping and handling). A credit will be issued to your original form of payment after the product has been received and processed.*

*Please check the policy for full details. Restrictions apply.

[+] Are there any special savings on shipping?

YES! You will be charged a low $2.95 flat rate shipping within the 48 contiguous U.S. States for orders of $75 or less. For orders over $75, shipping is free.

[+] How long will it take to recieve my product?

We process orders within 48 business hours and ship USPS ground. Please allow up to 7-10 business days for your delivery.

[+] What if I did not receive my order confirmation?

If you did not recieve your order confirmation minutes after your order was placed, check the Spam Folder. If your email is in the Spam Folder be sure to mark "Not Spam" to recieve future emails. If you do not recieve your email in your Inbox or Spam folders please call 855-524-6737 or email 

[+] Has my product shipped?

Shipping confirmations are usually sent within 48 hours of recieving your order confirmation. If you did not recieve your shipment confirmation within 48 hours from when your order was placed, check the Spam Folder. If your email is in the Spam Folder be sure to mark "Not Spam" to recieve future emails. If you do not recieve your email in your Inbox or Spam folders please call 855-524-6737 or email 

[+] I live outside the United States. Is this product sold internationally?

Yes! BONEO Canine® is available in Europe as NEO-K9®. You may visit to purchase or email for more information.

[+] What if I have more questions?

Your questions and concerns are of utmost important to us. Please feel free to contact our customer service department through any of the methods listed on the contact us tab.